Cancellation and refund policy

We understand that schedules can change. Clients may cancel or reschedule their scheduled appointment through the online booking link or by contacting the salon directly:

• More than 2 hours before appointment time: Eligible for a 100% full refund or complimentary rescheduling to any available slot.
• Less than 2 hours before appointment time: A nominal late cancellation fee may be retained by the salon to compensate the reserved stylist.
• No-Shows: If a client fails to arrive within 15 minutes of the scheduled time without prior notification, the advance booking deposit may be forfeited.

Approved refunds for payments completed through Razorpay (Credit/Debit Card, Net Banking, or UPI) will be processed automatically to the original payment source:

• UPI & Net Banking: 2 to 4 business days.
• Credit & Debit Cards: 5 to 7 business days, depending on your card issuer's bank cycle.

If you are unsatisfied with a service rendered at a salon, please notify the salon manager immediately during your visit. Salons offer complimentary touch-ups, corrective services, or store credit adjustments at management discretion.

Unopened haircare and cosmetic retail products in original sealed packaging may be returned or exchanged within 7 days of purchase upon presentation of the digital invoice. Opened, used, or customized personal-care items cannot be returned for hygiene reasons.

For questions regarding an ongoing refund or transaction reversal, please email mail@nexhaz.com with your Invoice Number and Booking ID.